Identity & Access Management (IAM/IAG)

Identity and Access Management is one of the most daunting challenges for any enterprise. Organizations are required to contend with geographically diverse user populations, heterogeneous technologies, increasingly stringent regulatory mandates and the momentum of the growing business. Without a coherent Identity and Access Management strategy, the cost of securely managing users and systems access in such an environment can be enormous.

 

Qubera’s IAM/IAG philosophy is based on driving business value by devising loosely-coupled, scalable and extensible solutions that maximize ROI, while promoting agility with open standards and architectures. We believe that over-engineered IAM solutions become unmanageable over time, due to the fluidity of business processes. A successful and sustainable IAM solution must demonstrate adaptability to evolving business needs. Furthermore, Qubera understands the political and organizational challenges that are inherent to IAM projects. With our vast experience of delivering highly visible Identity and Access Management Solutions across a wide range of industry verticals, we are ideally positioned to help our customers navigate these challenges.

 

When done right, IAM is a business enabler rather than a mere technology solution. To ensure the success of our customers in this notoriously challenging field, we have developed a unique set of best practices and guidelines for IAM implementations. Contact Qubera today for a free IAM consultation, and let us help put you on the fast track to success.

 

Qubera's IAG Service Portfolio

  • Service Overview
  • Ideation
  • Analysis
  • Design
  • Build
  • Production

Ideation

Readiness Assessment

Your organization has decided to embark on an IAM initiative, but are you positioned for success? Our Readiness Assessment Service typically involves a 1-2 week engagement, during which we will interview key technical and business stakeholders. This exercise is designed to assess operational processes, technical infrastructure, staffing capacity, business objectives and policy governance in the context of clearly defined and widely accepted best practices for IAM implementations. At the end of the engagement, we will provide a written report containing findings and recommendations designed to help your organization avoid the issues that frequently plague enterprise IAM projects.

 

Product Selection

Selecting the right IAM solution for your organization is one of the most critical decisions you will make. Many IAM projects fail to deliver expected benefits simply because of poorly conceived RFPs. No two organizations have exactly the same needs, and no single IAM stack is a perfect fit for every environment. Our experience and partnerships with some of the industry’s leading vendors such as Oracle/Sun, Quest, SailPoint, ForgeRock and Novell uniquely positions us to tailor a product recommendation to the specific needs of your organization. Our customized Product Selection service can be as simple as helping you to craft a well-conceived RFP to performing a “bake off” in our labs between candidate products, based on defined use cases.

Analysis

Health Check

Our Health Check service is designed for organizations that already have an existing IAM deployment and may be considering migration to another product, are experiencing stability issues, or are simply looking to obtain an objective assessment of their implementation. A Health Check typically involves a 1-2 week onsite assessment, during which our expert consultants will interview key stakeholders and perform a deep-level technical analysis of your existing IAM solution. The assessment covers areas such as technical architecture, design, performance, data integrity, stability, redundancy, product currency, business process automation, and product configurations/customizations. At the end of the engagement, we will present a detailed report containing findings and recommendations.

 

Business Process Analysis

Successful IAM projects are built not just on great technology, but on well-documented, agile and repeatable business processes. A large organization may have hundreds of business processes covering a range of IAM services such as user provisioning, access certifications, password management and identity lifecycle management. Often, such processes are highly manual and dependent upon tribal knowledge. Effective analysis and documentation of an organization’s IAM business processes is essential to a successful implementation. Qubera’s expert team of implementation specialists includes experienced IAM analysts, who are trained to ensure that solutions are built on a solid foundation of well defined and streamlined business processes.

Design

Solution Architecture

A fully implemented IAM solution can impact every I.T. asset in the enterprise. It is therefore critical to ensure that the solution is built on a stable, sustainable and extensible architecture, as ill-conceived architectural decisions made in the formative stages of an IAM project can have catastrophic long-term consequences. Qubera’s expert team of identity solution architects possess a wealth of IAM project experience from a broad range of industry verticals, and are trained to ensure that solutions are well-documented, designed with simplicity and elegance, and are fully compliant with industry best practices, regardless of the specific technology stack being deployed.

 

Project Governance

IAM projects are notoriously complex, politically contentious and prone to scope creep. All of these issues can present a grave threat to the success of an IAM project, regardless of how strong the technical team might be. Effective governance is essential to navigating the organizational, political and structural issues that are inherent to IAM projects. Qubera’s team of project managers offer a wealth of experience in successfully delivering enterprise IAM solutions, understand the issues that are unique to IAM projects, and will ensure that your IAM project is structured for success.

Build

Expert Implementation Services

The design phase is complete, business and technical stakeholders have been engaged, and you have selected a technology stack for your solution. But who is going to implement it? By their very nature, IAM products are notoriously complex and typically require a high level of training and experience. Our team of expert implementation specialists in the United States and India possess deep expertise in the Oracle/Sun, SailPoint, Quest, ForgeRock, UnboundID and Novell identity suites, and are also positioned to leverage Qubera’s partnerships with each of these vendors to ensure that technical questions are escalated and resolved on a timely basis.

 

Knowledge Transfer

We’ve seen it too many times. An integration partner delivers a great IAM solution and then walks away, leaving the internal team to “own” the solution without performing sufficient documentation or knowledge transfer. We believe that the long-term success of a project is measured not just by the implementation, but by how well positioned the internal team is to own the solution afterwards. Our implementation strategy ensures that every solution is documented to the highest possible standard, and that sufficient time and resources are devoted to ensuring that the internal team is well positioned to maintain and evolve the solution going forward.

 

Production

Managed Support Services

Once an IAM solution has been implemented, it needs to be operationalized. This typically requires support technicians to possess a deep understanding of the technology, as well as the experience to perform timely issue resolution and root cause analysis. Qubera’s Managed Support Service comprises a team of onshore and offshore support technicians, who not only have the training and expertise to provide a cost effective support option, but are positioned to leverage our vendor relationships to escalate product issues where appropriate.

 

Advisory Services

Because of our vast experience and proven expertise in the IAM space, several of our enterprise customers have retained Qubera on a trusted advisor basis. Leveraging our network of partnerships with leading industry vendors, Qubera’s advisory services cover a wide range of IAM-related topics, including product roadmaps, industry trends and best practices, helping customers devise a compelling business case for an IAM project, defining success metrics and creating robust, sustainable governance frameworks.

 

 

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