Managed Services

Manage Your Business, Not Your Technology.  Technology plays a vital role in every business, but it has also proven to be one of the biggest challenges. specialized products require specialized, highly competent, and often expensive, resources. Building internal capability can frequently result in higher capital expense with unnecessary risk and barriers to market. Qubera takes a proactive and comprehensive view of systems management to reach the highest levels of system availability, security, and performance.

 

Through our Service Delivery partners, Qubera has developed comprehensive tools, processes, and expertise for managing our clients' mission-critical business systems 24/7/365. Our Manage Service Offerings can help your business:

  • Manage Cost: Proven cost reduction
  • Manage Predictability: CapEx to OpEx
  • Manage Chaos and Complexity: Design, delivered and supported using industry best practices
  • Manage Risk: Increased assurance with higher controls
  • Manage Performance: SLA Driven with guaranteed response
  • Manage Staff Count: Rightsizing your organisation to optimal levels
  • Manage Growth: Burstable resourcing means accelerated time to value

 

Qubera's flexible outsourcing models deliver comfort and predictability back into your organisation. Whilst most Manage Service providers limit support to fixed devices such as networks, servers and appliances, Qubera’s specialized managed service portfolio allows for complete infrastructure, product, deployment and enhancement support…that include extensive customisations! Our Managed Service verticals offer End-to-End 24/7 Support that aligns to key technology platforms.

 

Our Centre of Excellence Platform Verticals include:

  • Identity and Access Management/Governance
  • Role Management
  • Enterprise Portal Technologies
  • Network Environments

 

Qubera offers:

  • Different support options including: Onsite, Remote and Cloud-based services
  • Security Infrastructure Support
  • Enterprise Portal Technologies
  • Network Environments
  • Flexible resourcing models can include dedicated resources and a strategic Technical Service Manager
  • Cost effective support models for levels 2, 3 and 4 support
  • Access to Knowledge Base/Wiki
  • Assessment, Health Check & Optimization of client support processes
  • Service Level Management (SLA) reporting
  • Help Desk support option
  • Production infrastructure monitoring & notification
  • Strong bench of senior, skilled and certified resources
  • Alignment of support processes with IT & business goals
  • Predictable, pay-as-you-go pricing
  • No annual commitments required